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Areas of Expertise
AI Workflow AutomationGenerative AI & LLMsEnterprise AIOps (6+ yrs)Python · NumPy · Pandas · SQLPrompt Engineering & RAGDigital Marketing AutomationSMB AI IntegrationIBM watsonx / Cloud Pak for AIOpsCloud / Kubernetes / Red HatCurriculum & Instructional Design
Career Highlights
- 6+ years hands-on enterprise AI at IBM — applying AI to automated fault management, incident resolution, and IT workflow orchestration since 2018, well before the current AI wave.
- Sole-source domain expert: re-engaged by IBM as its only qualified resource to continue its AIOps curriculum (Jan 2025–Apr 2026).
- Post-graduate AI credentials: PGP-AIML, UT McCombs School of Business (2025); Generative AI for Practitioners — GenAI Foundations & LLM Applications, Johns Hopkins University (2026).
- 4.9/5 student satisfaction over 24+ years — training Fortune 500, CIA, DISA, USAF, US Army & Navy, and major global telecoms.
- Training and technical demonstrations directly contributed to 7- and 8-figure software sales to U.S. government agencies and telecommunications companies worldwide.
Education & Recent Credentials
- Generative AI for Practitioners: GenAI Foundations & LLM Applications — Johns Hopkins University (2026)
- Post Graduate Program — AI & Machine Learning: Business Applications (PGP-AIML) — UT McCombs School of Business, The University of Texas at Austin (2025)
- M.Div. (summa cum laude, 4.0) — Communications, Counseling & Linguistics, BMATS, Jacksonville, TX
- B.A.R. (summa cum laude, 4.0) — Communications & Linguistics, BMATS, Jacksonville, TX
Experience
CEO & AI Automation Consultant
- Design and deploy AI-automated websites and agentic workflow solutions for SMB clients in the medical and HVAC industries — replacing labor-intensive manual processes with intelligent automation.
- Automate customer-facing business processes to improve satisfaction, lower operating costs, and increase reach without adding headcount.
- Blend AI-driven digital marketing with backend workflow automation to deliver measurable ROI.
Senior Curriculum Architect, IBM Automation — Contractor
- Re-engaged as IBM's sole-source domain expert for AIOps education after separation — no other resource had the required depth.
- Independently mastered a significantly revised Cloud Pak for AIOps and built new instructor-led courses and hands-on labs from the ground up under demanding timelines.
- Applied 6+ years of AIOps expertise to accelerate customer adoption and maximize return on IBM's AI-automation software.
Senior Curriculum Architect, IBM Automation
- Principal curriculum architect and lead instructor for IBM Cloud Pak for AIOps, Netcool Operations Insight, IBM Tivoli Network Manager, and related AI-driven IT automation products across an 18+ year tenure.
- Applied generative AI to analyze thousands of pages of documentation and produce accurate, hallucination-free course content at reduced cycle times.
- Built VMware vCenter-based hands-on labs on IBM Cloud; developed role-based certification exams (Pearson-VUE, Prometric); had 18 of 19 product UX suggestions adopted into an IBM release; mentored new hires and led Scrum teams.
Senior Netcool Solutions Architect
- Pre- and post-sales technical architect for Netcool network fault management at Fortune 500, government, banking, petrochemical, and telco enterprises.
- Resolved critical situations at Hydro-Québec (IBM commendation), Phillips Petroleum, and University of Pittsburgh Medical Center.
AI & Technical Skills
LLMs & RAGPrompt EngineeringAI AgentsLocal LLM DeploymentGoogle Vertex AIMake.comIBM Cloud Pak for AIOpsIBM watsonx (.ai/.data/.governance)Instana ObservabilityNetcool Operations InsightPython (NumPy, Pandas, Colab)SQL (MS-SQL, Oracle, PostgreSQL, MySQL)Red Hat OpenShift · Kubernetes · DockerVMware vCenter